Terms & Conditions

Upon approval of the quotation, we need 50% advance payment & the balance should be paid to us as per instructions given by the overseas office and travel date priority. For bookings during high season and under cancellation charges, 100% payment is required or is required per the instructions given to you during the booking process.
All special requests like early check-in, smoking, non-smoking, room views/location, floors, king-size beds, twin beds, and adjoining and interconnecting rooms are strictly subject to availability upon arrival and cannot be guaranteed prior.
We reserve the rights to provide types and make of vehicles for transportation, choice of restaurants with a menu for the day, hotels and room categories, guides, cruises, desert safari camps, and all other services and entertainments that are included in the given quotation and itinerary. If you want tour elements/services to be booked as per your choice, we shall do so if it fits at the same cost. Supplement cost will be applicable if there is an increase in tour cost due to elements/services of your choice.
Special requests, if any, regarding the change of category of hotels/rooms, transportation, attractions, restaurants, menu, and other elements should be made only during the quotation approval and confirmation of services. Any amendments later will be chargeable.
All extra expenses on tours, airlines, transportation, waterways, hotel room services, laundry, damages, or misuse of any facilities, property, and inventory will be charged to the passenger directly by the respective local service provider/hotel/transporter.
DMC & associate service providers will not be responsible if flight/transportation is canceled or the group or individual tourist/client does not reach the destination. Customers will have to bear the total additional cost payable for booking another arrangement. In such events, hotel amendments or cancellations of services will be levied as per the case.
Any change in the number of passengers, change of dates, category of hotels and transportation, or change of itinerary will affect the package cost.
The package shall be executed only if all the natural & social conditions are favorable for such a tour.
We will not be responsible if a visa is rejected by the approving authority or entry is refused to passengers by local government authorities due to whatever circumstances may be. The client will have to re-apply for a visa & pay any penalties, if applicable, directly at their own expense. Amendment or cancellation charges shall be applicable under such circumstances. We shall not be responsible in such situations and are not liable for any refund or compensation.
Every effort is made to offer/promote the requested services. As your suppliers/service provider, we request discipline and good social conduct from all the passengers on tour. Failing to do so, we & our associate service providers & staff have full rights to discontinue the services, abandon the bookings, change or amend the part, or complete the itinerary without any permission from the client/customer. There will be no refunds in such incidents.
We, as a DMC, act only as an agent for hotels, transportation companies, and tourist offices providing the services and other contracts. As such, DMC, its staff, and representatives are not liable or responsible for VISA rejection, any loss, injury, death or damages, claims for additional expenses due to natural calamities, accidents, medical expenses, hospitalization, evacuation due to any reason, repatriation of mortal remains, incidents which occur, delays, political action, change of schedules or other irregularities arising from circumstances beyond its control and acts of god. Fire, floods, breakdown of machinery, equipment, or vehicles, acts of government authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, pandemics, travel & health insurance issues, guarantees, or any delays or changes, including any extra expenses which the passenger may incur as a result of any of the preceding causes. Passengers must bear costs arising under such circumstances. Any disputes and discrepancies should be sorted out only under mutual understanding or through respective jurisdictions.
Depending on each hotel’s policy, at the time of check-in at the hotel, there could be mandatory – refundable – deposits by the hotel reception to cover incidental expenses or to cover any damages that might have been caused to the property/ hotel room while the guests are in-house or touring. These deposits will differ from hotel to hotel, and guests should be aware that such deposits are there and should deposit the same directly at the reception at the time of check-in (this can be a cash deposit or a credit card), and the hotel will refund the same at the time of check out.
Rates are subject to change & rooms/services are subject to availability during reservation.
The above offer is a quotation unless hotel booking or other services are confirmed and updated by email. Once the booking is confirmed on behalf of the client after that, due to any circumstances, if there are any cancellations or amendments, the client/group/customer/ corporate/company or the entity who gave the booking request shall be liable to pay the penalties/cancellation charges/ amendment charges as per the hotel policies & service providers at the destination along with service charges raised by the DMC coordinator for such bookings.
Confirmed booking shall be under 100% cancellation charges, whatever the reason. All disputes are subject to India jurisdiction for bookings done in India & in Thane city jurisdiction only for bookings done in India.
Amendments and cancellations shall not be permitted for confirmed booking.
All extras & entry fees of attraction/entertainment shows are payable directly by clients unless booked during the main bookings. Pay at the hotel or to our local office representative or at the entry counter of the attraction on a case-to-case basis; transportation and service costs will be applicable.
No refunds for partly used or unused services or adjustment of payments due to any reason, including any epidemic, pandemic, or COVID-19 situation.
Permission given to passengers to participate in any adventure or water sports activities shall be at the sole discretion of the local tour authorities and its representatives. (Sometimes children, senior citizens, persons with handicapped status, persons under the influence of alcohol, health issues, local government SOP due to health & social issues, etc, are rejected/not permitted from participating in some excursions, entertainments, and sightseeing activities)
At some places in the above package, lunch or dinner must be paid directly by the passenger if it is not mentioned in the inclusions.
Standard light baggage is allowed on tour; any excess baggage and load due to shopping on return shall be chargeable during departure by our van, car, or coach drivers
Hotel check-in will start at 14:00 hrs / 15:00 hrs. Check-out will be at 11 am. Early check-in is subject to room availability upon arrival at the front office and at the sole discretion of the hotel management.
We, as a DMC & our representative, reserve the right to change/cancel the confirmed hotel bookings/services if payments are not received in time from its clients or circumstances are beyond our control during the time of reservation/post reservation. In some cases, we shall provide hotels/services in a similar category or an alternative to its clients/ or postpone/change travel dates without any permission from the client/customer. There will be no refunds/compensation in such incidents. Under such circumstances, if there is an increase in the hotel rate and overall package cost, the same should be paid by clients/passengers/travel agents who book services through us.
GST & TCS shall be the responsibility of the travel agent/passengers for payments done in India.
Payment acceptance in INR, AED & USD will be as per our mutual understanding.
All disputes (if any) are subject to Thane/Mumbai Jurisdiction only.

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